Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city.
Move Quickly Through the Process
Having all the correct documents ready upon check-in and arrival will help you move through the process with Royal Jordanian in a smooth and efficient manner. Before you fly, prepare all the necessary documents to ensure you do not have any hassles along the way.
To avoid delays and frustration, it is always good practice to ensure that you have all the necessary documents with you that you will need for your journey prior to departing for the airport.
These documents include:
Your ticket (either a regular ticket or an electronic ticket)
Regular Ticket
Please make sure that you have your ticket when you are traveling, and that you have read and fully understood all terms and conditions.
Electronic Ticket
An electronic ticket is a record stored in the system that indicates your ticket and your record reference number. However, it is necessary for you to have your reference number and/or receipt with you, as well as a proof of identity document.
A Valid Passport
Certain countries require that passport must be valid at least 6 months on arrival or beyond period of intended stay.
Identification
Photographic identification for domestic flights.
Children, infants, and unaccompanied minors:
Children and infants must be accompanied by an adult who is more than 18 years old, or must be traveling with an organized group that has the child's name(s), purpose of travel, date of birth, etc.
Unaccompanied children are required to be accompanied by a guardian or an RJ escort.
A Valid Visa
Some countries and territories require an entry visa for persons of several nationalities when visiting their territories. To ensure a trouble-free journey, please make absolutely sure you have a valid visa, if needed.
The National Carrier and Jordan's Ambassador to the World
"I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world."
King Hussein Bin Talal, 1963
Growth in Size and Reputation
Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007.
Centrally Located
Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city.
A Family of Services
In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.
Operating a Value Based Airline
Vision
To be the Airline of choice connecting Jordan and the Levant with the world.
Mission
To ensure that our customers will always recommend our airline because we consistently provide:
The highest and stimulation level of safe, secure and reliable air transportation.
A seamless travel experience with exceptional customer care.
Value for money through maintaining cost efficiency.
To ensure that our people will be motivated and work productively as a team because we offer:
A healthy and stimulating work environment with open dialogue and participation.
Competitive employment benefits and rewards.
Opportunities for training and career development.
Energetic and decisive leadership.
To ensure that our shareholders will invest in the company because we deliver:
An attractive return on investment.
Sustainable profitable growth.
The highest levels of corporate integrity and responsibility.
To ensure Jordan will be proud of us because we:
Represent the best of Jordanian hospitality and culture.
Promote Jordan as a destination and a gateway to the Middle East, to both business and leisure travelers.
Support local communities and charities.
Values
We will strive for excellence and those who will succeed in our company will be:
Team players
We will enjoy working and succeeding through effective communication, and we believe that we can achieve more by working together as one team.
We respect people's opinions and learn from our differences.
Objective
We make decisions based on hard facts and robust business cases, not on emotion or opinion.
We always provide data to make our point and convince our colleagues.
Reliable
We constantly endeavor to provide our customers with their needs.
We guarantee strict compliance with the company's internal policies and external regulatory requirements.
Committed
We are dedicated to deliver the best to our stakeholders.
We set and achieve high performance.
We take responsibility for our actions and our work.
We listen and respond to both our external and internal customer needs.
Caring
We are always understanding and helpful to our customers.
We always try to be supportive and accommodating to our colleagues.
We aim to deliver standards to others that we wish for ourselves.
Trustworthy
We are always honest and transparent with our customers, partners and employees.
We nurture trust and respect in our working environment and promote an atmosphere of open communication.
